101 Ways to Improve Customer Service eBook
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101 Ways to Improve Customer Service |
| Author: |
Ukens, Lorraine L. |
| Publisher: |
John Wiley & Sons, Inc. |
| Format: |
ebook |
| Price: |
£25.64 or $50.00 |
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About 101 Ways to Improve Customer Service
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
(most ebooks are available in Adobe PDF, Mobipocket and Microsoft Reader formats)
(£ sterling prices are based on approx. exchange rates, this ebook is supplied by our partner ebooks.com) |
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